When you buy a device that is advertised as a must have tracking device, one of the most concerning developments is surely the loss of tracking on the actual delivery of the device. I have been a Tile customer for years. I am forever losing my keys or my wallet. In particular, I have a problem seeing things in my bag, my black bag. So, with the Tile Slim, I can keep it in my wallet and know that I have my wallet just by checking my phone.
The problem that I have with the Tile trackers is that their batteries are running dead and they were not able to be replace. Now, their newer products have replaceable batteries, but I am not sure how accessible the battery compartment is or whether it could fall out. Still, I have a Tile on 3 key rings and one in my wallet. Now, several are in need of replacement.
I knew that I had should have ordered these Tiles sooner because of the issues with deliveries on Christmas. Still, since it wasn’t necessary for me to get these replacements immediately, I waited until I had the funding and then I ordered them on December 20, 2018. I am including the year here because we are in 2019 and I don’t have my deliveries.
Now the Tile company utilizes multiple delivery service to service their customers. What I don’t understand is why they do what they do. My order was shipped and registered with a USPS tracking number but was then dropped of into DHL. So the first tracking site that you get is the DHL service and this is from a direct link from the Tile company’s email. The first time I checked it was on 12/26 when I was told that it would be delivered on 12/28.
I didn’t check it again until it didn’t arrive on 12/28 at which point I saw that it was “tendered” to the local delivery service also known as the USPS. When I went to the USPS site, the package was not listed as received. Now the real adventure begins…Tile Customer Service. Tile utilizes so much automation that they actually got several complaints from me and then sent me a customer satisfaction survey on the device that I never received. Also, they have no phone number on their website that can get a human being and their waiting time for their chat is over an hour. If I don’t have enough time to look for my keys, how am I going to give them time to just answer my text question?
After several emails and refused evaluations of the products that I never got, they sent another one…or so they say. This one was coming by way of UPS. Meanwhile, my original order ended up in Melbourne, Florida. It was last located in Compton, California which is a lot closer to my Palm Springs location. Now, the replacement is said to be in Ontario, California and that is the location of an airport with USP planes. It said that I should have my Tiles will be here by the end of the day tomorrow. We shall see.